Wysa was noted for its ethical standards by researchers at Oxford Neuroscience, Ethics and Society Young People’s Advisory Group, Dept of Psychiatry, University of Oxford and the Wellcome Centre for Ethics & Humanities, University of Oxford in their balanced research articlea with the support and funding from the Wellcome Trust.
On Privacy & Confidentiality, the authors quote:
"The most important difference that we identified is that Wysa is only available as an app, which gives users the possibility to chat anonymously".
"Wysa offered privacy information during our first conversation. For example, Wysa mentioned it would ‘not share anything we discuss with anyone else."
On Safety, the authors note:
"It is worth noting that Wysa offers the option of getting support in a more traditional sense in conjunction with or as an alternative to the automated service. Its users can receive support from real-life mental health professional (‘Wysa Coach’) for a fee. This can prove particularly helpful in contexts where there is a lack of trained mental health professionals."
a Kretzschmar, K., Tyroll, H., Pavarini, G., Manzini, A., & Singh, I. (2019). Can Your Phone Be Your Therapist? Young People’s Ethical Perspectives on the Use of Fully Automated Conversational Agents (Chatbots) in Mental Health Support. Biomedical Informatics Insights.